Bullet Opener USA products are all inspected for quality prior to shipping and should be free from manufacturing defects. Our products are made from bullets that have been fired so there will be some small marks and dents in them.

Customer satisfaction is important to us. If you are unsatisfied with your purchase, please give our customer service department a call and we will try to fix the problem.

Returns for credit are accepted on standard items within 30 days of purchase date providing the item(s) are unused/unopened. Refunds will be granted after receipt and inspection of the items.

The customer is responsible for return shipping cost unless return is due to a manufacturing defect.

A return authorization number must be obtained from us prior to returning product or you may not be provided credit for your return.

Custom made products are nonrefundable unless there was a manufacturing defect.

Customer Service Department